Good customer service can help you retain customers, get new customers and make more money
No matter how your customers contact you, they expect your customer service to be consistent and personalized
Give customers multiple ways to contact you, and make info readily so they can serve themselves on their own terms
To Do
Profile creation for easy check out
Monitoring and replying to customers product reviews
Maintaining an FAQ section on your website
Customer support via live chat or texting
Emails personalized with customers names
Don’ts
Voicemail message with business hours or others relevant information
Using an automated email responder
Standardized customer service practices across locations
Get Bulk Messaging service
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